RCAT is not a consumer agency and does not handle disputes between consumers and contractors. The important links provided below are to state and consumer protection agencies for informational purposes. Please review the content in this site for general information about how to select a professional roofing contractor. For specific disputes, please use the resources below or seek advise from an attorney.

KNOW YOUR CONSUMER RIGHTS

Texas Attorney General

3‑Day Right of Contract Rescission for Door-to-Door Sales
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Attor­ney Gen­er­al Pax­ton Warns of Scams, Unscrupu­lous Con­trac­tors After Hail Storms

Dis­as­ter Scams

​How to Avoid Home Improve­ment Scams

Con­sumer Protection Site

Texas Department of Insurance (TDI)

Help after a storm Español
The Texas Department of Insurance (TDI) can provide contact information for your insurance company or help with questions about how to file a claim. Call the Help Line Monday to Friday: 800-252-3439.

TDI can help you with your insurance complaint against companies, agents, and adjusters. Learn more about the complaints process and common complaints.

Roofing and insurance: Know the law (Print this page)
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New state law cracks down on roof scams

• How to find a good contractor after a storm (video)
• 4 ways to avoid contractor scams (video)
• How to avoid contractor scams after a disaster (video)

Better Business Bureau (BBB)

CLICK TO SUBMIT A COMPLAINT TO THE BBB
The BBB welcomes the opportunity to assist you with your marketplace challenge. There are some disputes BBB cannot help with, you can view those here.

BBB Tip: Protect yourself from "storm chasers" after a natural disaster

Consumer Resources from BBB
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BBB Scam Tracker

TEXAS LAW REQUIRES THAT HOMEOWNERS PAY THIER INSURANCE DEDUCTIBLES!

Any contractor telling you they will cover your deductible is personally subject to criminal charges effective 9/1/2019 and they should not to be trusted. You are NOT getting “a great deal” - it’s cutting corners and breaking the law!

IF A CONTRACTOR IS WILLING TO BREAK THE LAW WHAT ELSE WILL THEY DO?

A reputable contractor cannot afford to simply "waive" your deductible. They must make up for that loss somewhere and that typically comes at the homeowners expense. Corners are often cut with materials/products and during installation, also insurance claims invoices are often over inflated or falsified to make up for lost revenue. 

IT IS AGAINST THE LAW TO INTENTIONALY DEFRAUD OR DECIEVE THE INSURANCE COMPANY!

YOU could be charged with a misdemeanor or felony, depending on the claim amount even if the "roofing contractor" misstated the facts. YOU are the one under contract with the insurance company and equally responsible if the law is violated. Read the Texas Codes below:

TEXAS BUSINESS AND COMMERCE CODE
TITLE 3. INSOLVENCY, FRAUDULENT TRANSFERS, AND FRAUD
CHAPTER 27. FRAUD
https://statutes.capitol.texas.gov/Docs/BC/htm/BC.27.htm#27.02

TEXAS ​PENAL CODE
TITLE 7. OFFENSES AGAINST PROPERTY
CHAPTER 35. INSURANCE FRAUD
https://statutes.capitol.texas.gov/Docs/PE/htm/PE.35.htm